OUR TERMS AND CONDITIONS

Please take a moment and review our terms and conditions below. We do things a little differently than other breeders with the health of our reptile friends and helping you provide the best care, in mind. Our primary goal is to support you in raising and caring for your reptiles in the best ways possible.


WE CAN HELP YOU BE A GREAT REPTILE KEEPER. FILL OUT THE FORM BELOW.

PREPAREDNESS QUESTIONNAIRE

The preparedness questionnaire, availible at the link below, helps us to understand where you are in your reptile keeper journey. It can give us the opportunity to help you prepare for your new potential reptile and to catch any husbandry/reptile care issues that may be harmful to your new pet. This process is simple, complete the form below. We will review your responses and reply promptly. If there is a reptile you have your eye on, we recommend you complete the hold deposit in addition to completing the questionnaire. Explore our available reptiles below. Feel free to ask any questions you have.

 DRAGON BABIES COMING 11/6/2023

TERMS AND CONDITIONS CONT.

Please take a moment and review our terms and conditions below. We do things a little differently than other breeders with the health of our reptile friends and helping you provide the best care, in mind. Our primary goal is to support you in raising and caring for your reptiles in the best ways possible.


WE STAND BY THE HEALTH OF OUR REPTILES

30-DAY HEALTH GUARANTEE

The health of our reptiles is 100% our primary concern. Pre-purchase, we require everyone to fill out a preparedness questionnaire. This will allow us to assess your setup and other important care elements critical to the health, safety, and happiness of your potential new reptile. We will work closely with you to make sure your care plan is well-aligned with the reptile’s needs. If your reptile gets sick or doesn’t make it in this window of time, we will work with you to refund your money and/or return the reptile if applicable.

WE RESERVE THE RIGHT TO DENY PURCHASE TO ANYONE FOR ANY REASON

Each reptile species has specific care requirements, best suited to its needs. We love our reptiles. Each one is cultivated with great care. Our preparedness questionnaire is meant to give us a well-round understanding of how prepared you are to properly provide for your potential reptile’s needs. This is a small act but a huge step in reversing the devasting statistic that 3 in 4 reptiles die in their first year of life. Having the opportunity to care for these animals is a privilege and as reptile keepers, reptile cultivators, and potential reptile keepers it’s critical we do everything in our power to give them the best life we can.

REPTILES ARE A PRIVILEGE


SHIPPING & LIVE ARRIVAL GUARANTEE (LAG)

Shipping is tough on reptiles. With their safety in mind, we ship to your nearest FedEx Hub. Our shipping days are Mondays, Tuesdays, and Wednesdays. We guarantee that your reptile will arrive alive and in great health. If your reptile arrives DOA or injured you must take photos and email us the same day you receive your animal. Failure to pick up your animal the day it arrives will void the LAG. Failure to contact us the day you receive your animal to make us aware of shipping-related issues will void the LAG. We will do everything in our power to make sure your reptile arrives to you safely. In the event, your reptile is DOA or injured and the proper steps and guidelines were followed, will either issue a refund, a store credit, or another reptile.


REPTILE SURRENDER - NO QUESTIONS ASKED

As reptile cultivators, we take the role we play within the reptile community seriously. If at any point you can no longer care for the reptile you purchased from us, you can surrender them to us, no questions asked. You are responsible for the cost of shipping but we will work with you to navigate the process of setting up shipping. Please note: reptile surrender will make you ineligible to purchase a reptile from us in the future. Reptiles, like any other pets, are a lifetime commitment but we also understand that life can shift so quickly. As reptile cultivators, we believe this commitment is two parts. We facilitated the process of bringing these little guys into the world and feel we should carry the responsibility of making sure they always have a happy home and are cared for.